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For more knowledgebase articles, click here |  |  Knowledge Base  - You will need to be in front of your computer.
- You will need to have the computer turned on.
- Try to dial up to the internet, make sure that you write down any error messages.
- If you get connected, see if you can view webpages by going to Internet Explorer. Then try visiting www.vcn.com, www.espn.com, www.yahoo.com. These are only a few examples of sites you could visit.
- You will also want to try to see if you can send and receive email.
- Restart your computer and try again
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From the help desk you can locate answers to common questions, check on the network and report any problems you cannot solve. Also included is a list of local in-home contacts if you need help at your location.
Monday - Friday: 8am - 9pm
Saturday - Sunday: 9am - 5pm
To contact Internet Technical support by phone you can reach them from 8am - 10pm MST Monday through Friday and 9am - 5pm on the weekend at (877) 288-8389 or (307) 685-4121 in the Gillette area. You can also e-mail tech support at support@vcn.com
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